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At Hello Baby we have received frequent messages about warranty claims for the Hello Baby Monitor sold through Amazon in the UK and internationally (Models: HB32, HB65, HB20, HB248).
Whilst we share a name with this company, we do not make or sell these monitors and have no relationship with this company. Consequently, we are unable to provide assistance with your query however if you require, we can help with other baby monitors.
If purchased through Amazon, please contact the seller from whom you purchased to resolve your issue.