Call us, it's free 0800 107 8878

Payment & Delivery

We accept the following forms of payment:

  • Major Credit and Debit cards
  • PayPal

UK Standard Delivery - FREE UK Shipping on Everything!

  • Depending on weight, items are either shipped using Royal Mail or DPD
  • Standard shipping time is 2-5 working days for UK
  • If you require faster shipping please choose "Expedited delivery" or "Next working day delivery" at the checkout (see below)
  • Please note that once an item is posted we have no control over postage times and deliveries can be delayed (see note on delayed deliveries below)
  • If you are not in when delivery is attempted, the courier/postman/postwoman should leave a note for you to rearrange delivery
  • You will receive notification by email when your item has been dispatched. This email will contain tracking details if available

Please note: Delivery times for Babywise mattresses might take 1-2 weeks as these items are made to order

UK Expedited Delivery

  • Items below 2 kilogramms can be sent via Expedited delivery
  • These orders are fulfilled by Royal Mail
  • Standard shipping time is 1-2 working days for UK which include Saturdays
  • You will receive notification by email when your item has been dispatched

UK Next Working Day Delivery

If you wish to receive your item as quick as possible, please chose our next working day delivery option at the checkout

  • If an order is received before 2 p.m. it will be delivered the Next Working Day by DPD
  • Please note: This service does not include Saturday delivery
  • If you supply a mobile number at checkout, DPD will text you with a delivery window
  • A tracking number will be emailed to you when your item has been dispatched
  • Please note that delivery to some remote locations may take longer e.g. Highlands and Islands.

Next Working Day delivery is available for most of our products, but some brands are not eligible for express shipping. These are:

    • Sapling furniture
    • East Coast furniture
    • Tutti Bambini furniture

International Delivery

We offer worldwide delivery for most items, however some items cannot be sent internationally. Please check below the delivery information whether your item is available for international shipment.

If an option isn't available for the selected item it will be greyed out

      • International item deliveries are sent by Royal Mail Airmail or courier, depending on weight.
      • International postage is calculated by weight and destination.
      • To calculate the postage cost for your product selection, add the items to your bag and inside your bag calculate your shipping price
      • International deliveries are dispatched within 1 working day and take 5-15 days to deliver
      • Express international delivery is currently not available

Postage Charges

Shipping to mainland UK destinations is free! However, please note:

      • The Channel Islands are treated as a separate country at checkout
      • International deliveries are charged by weight (see below for details)

Collection?

If you are local to our new Store in St Albans, Herts, you are welcome to come over and collect/buy your item from the Store. Our address is

Hello Baby Nursery & Baby Store
2, Spring Valley Business Centre
Porters Wood
St Albans
Herts AL3 6PD
Tel: 0800 107 8878
We are open from 09:00 until 17:00 M-F

Delayed Deliveries

Unfortunately, from time to time items can be delayed in the post. We will not give refunds or send replacements until 15 working days for UK deliveries or 25 working days for international deliveries. These are the timescales after which the Royal Mail considers an item to be lost. See more information about lost UK mail and lost international mail.

From our experience deliveries are almost always delayed due to the recipient not being at home when delivery is attempted. The delivery person will normally leave a card but unfortunately this is not always the case. We therefore suggest that before contacting us you check with member of your household and neighbours to see if they have the package or delivery card. You should also check with your local sorting office.

Shipping to BFPO addresses

BFPO addresses must be entered into the fields in our online order form in a specific format, as shown below, ensuring that the BFPO number is entered into the postcode field:

        • Full name: Service Number, Rank, Name
        • Address line 1: Company
        • Address line 2: leave field blank
        • Town/City: Regiment
        • County: leave field blank
        • Postcode: BFPO ### (e.g.: BFPO 123)
        • Country: United Kingdom

Please note that items over 2kg cannot be shipped to BFPO addresses. If you are based in mainland EU country please use this as an alternative address.