Call us, it's free 0800 107 8878

Payment & Delivery

We accept the following forms of payment:

  • Major Credit and Debit cards
  • PayPal

UK Standard Delivery

(FREE UK Shipping on Everything!)
  • Depending on weight, items are either shipped using Royal Mail or DPD
  • Standard shipping time is 3-5 working days for UK
  • If you require faster shipping please choose "UK Expedited delivery" or "UK Next working day delivery" at the checkout (see below)
  • Please note that once an item is posted we have no control over postage times and deliveries can be delayed (see note on delayed deliveries below)
  • If you are not at home when the delivery is attempted, the courier/postman/postwoman should leave a note for you to rearrange delivery or collection
  • You will receive notification by email when your item has been dispatched. This email will contain tracking details if they are available

Please note: Certain products that are made to order may take additional time. You will be advised of this on the web site and email.

UK Expedited Delivery

(Only available in the UK and for items under 5KG)
  • Any items below 5 kilogrammes can be sent via Expedited delivery
  • These orders are fulfilled by Royal Mail 1st class tracked.
  • Standard shipping time is 1-2 working days for the UK which includes Saturdays
  • You will receive notification by email when your item has been dispatched
  • Items ordered on a Saturday/Sunday will be dispatched the following Monday for delivery on Tuesday
  • Items ordered on a Friday after 2pm (UK time) will be dispatched the following Monday for delivery on Tuesday
  • The cut off time for Expedited shipping is 2 pm (UK time)
  • Many items will arrive the next day (including Saturdays) but this is not a guaranteed service.

UK Next Working Day Delivery

(Only available in the UK)

If you wish to receive your item as quickly as possible, please choose our UK next working day delivery option at the checkout

  • If an order is received before 2 pm (UK time) it will be delivered the Next Working Day by DPD couriers
  • Please note: This service does not include Saturday delivery so items ordered after 2 pm on a Friday will not ship until Monday for a Tuesday delivery.
  • If you supply a mobile number at checkout, DPD will text you with a delivery window
  • A tracking number will be emailed to you when your item has been dispatched
  • Please note that delivery to some remote locations may take longer e.g. Highlands and Islands.

Next Working Day delivery is available for most of our products, but some brands are not eligible for express shipping. These are:

    • Sapling furniture
    • East Coast furniture
    • Tutti Bambini furniture

International Delivery

** International deliveries are not 'Express' **

We offer worldwide delivery for most items, however some items cannot be sent internationally. Please check on the item's web page to see whether your item is available for international shipment.
If a shipping option is not available for the selected item then it will be greyed out

      • International item deliveries are sent by courier.
      • International shipping charges are calculated by the weight and the destination.
      • To calculate the shipping cost for your items, add them to your shopping bag and click to calculate your shipping price at checkout
      • International deliveries are dispatched within 1 working day and can take 5-25 days to deliver depending upon the postal service, customs delays and weather delays.

We offer two types of International shipping
Standard (untracked) and Tracked - neither is an 'express' service.

From our experience the Tracked delivery will arrive slightly quicker than Standard but both may be subject to delays caused outside of our control by couriers, customs processing and weather delays.
We are not able to use UPS or FedEx at this time.

Postage Charges

Shipping to mainland UK destinations is free! However, please note:

      • The Channel Islands are treated as 'international' due to the increased postage costs
      • International deliveries are charged by weight and destination

Collection?

If you are local to our new Baby Store in St Albans, Herts, you are welcome to come over and collect/buy your item from the Baby Store. Our address is

Hello Baby Nursery & Baby Store
2, Spring Valley Business Centre
Porters Wood
St Albans
Herts AL3 6PD
Tel: 0800 107 8878
We are open from 09:00 until 17:00 M-F

Delayed Deliveries

Unfortunately, from time to time, items can be delayed in the post. We are not able to give refunds or send replacements until 10 working days for UK deliveries or 25 working days for international deliveries have passed after the expected delivery date. These are the timescales after which the Royal Mail and Couriers consider an item to be officially lost. See more information about lost UK mail and lost international mail.

From our experience, deliveries are almost always delayed due to the recipient not being at home when the delivery is attempted. The delivery person should normally leave a card but unfortunately this is not always the case. We therefore suggest that before contacting us you check with members of your household and neighbours to see if they have the package or a delivery card. You should also check with your local sorting office/courier depot.

Shipping to BFPO addresses

BFPO addresses must be entered into the fields in our online order form in a specific format, as shown below, ensuring that the BFPO number is entered into the postcode field:

        • Full name: Service Number, Rank, Name
        • Address line 1: Company
        • Address line 2: leave field blank
        • Town/City: Regiment
        • County: leave field blank
        • Postcode: BFPO ### (e.g.: BFPO 123)
        • Country: United Kingdom

Please note that items over 2kg cannot be shipped to BFPO addresses. If you are based in mainland EU country please use this as an alternative address.