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Shipping to mainland UK destinations is free! However, please note:
Please note: Certain products that are made to order may take additional time to deliver. You will be advised of this on the web site and in email.
If you wish to receive your item as quickly as possible, please choose our Express delivery option at the checkout
Express next working day delivery is available for most of our products, but some brands are not eligible for express shipping.
We offer worldwide delivery for most items, however some items cannot be sent internationally. Please check on the item's web page to see whether your item is available for international shipment.
If a shipping option is not available for the selected item then it will not show during the checkout.
We offer two types of International shipping: Standard and Tracked - neither is an 'express' service. From our experience the Tracked delivery will arrive slightly quicker than Standard but both may be subject to delays caused outside of our control by couriers, customs processing and weather delays. We are not able to use UPS or FedEx at this time.
If you are local to our new Baby Store in St Albans, Herts, you are welcome to come over and collect/buy your item from the Baby Store. Our address is:
Hello Baby Nursery & Baby Store
Unit 2 Spring Valley Business Centre
Herts AL3 6PD
We are open from 09:00 until 17:00 Monday to Friday.
BFPO addresses must be entered into the fields in our online order form in a specific format, as shown below, ensuring that the BFPO number is entered into the postcode field:
Please note that items over 2kg cannot be shipped to BFPO addresses. If you are based in mainland EU country please use this as an alternative address.
Unfortunately, from time to time, items can be delayed in the post. We are not able to give refunds or send replacements until 10 working days for UK deliveries or 25 working days for international deliveries have passed after the expected delivery date. These are the timescales after which the Royal Mail and Couriers consider an item to be officially lost. See more information about lost UK mail and lost international mail.
From our experience, deliveries are almost always delayed due to the recipient not being at home when the delivery is attempted. The delivery person should normally leave a card but unfortunately this is not always the case. We therefore suggest that before contacting us you check with members of your household and neighbours to see if they have the package or a delivery card. You should also check with your local sorting office/courier depot.