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If you wish to return an item, you must inform us within 30 days, starting the day after the item was delivered. After you have informed us of your wish to return the item, please do so promptly. Customers return items at their own expense and we do not arrange collections. Remember you have a statutory duty of care to look after items when they are in your posession. Therefore please take good care of any items you wish to send back and return them unused and in their original packaging.
When returning your item please:
At Hello Baby we are confident of the quality of the products we sell and the work that we put into fulfilling your orders. If you have any issues with a product that you bought from us and our Customer Service team can’t help you, we will give you back your money.
Yes. Our 30 day money back guarantee covers every product we sell.
All countries are eligible. Wherever you live, you are entitled to get a full refund for your purchase.
If you encounter any issues with a product you have bought within 30 days of purchase, contact our Customer Service team. They will do their best to help you, but if you are still unsatisfied we will give you your money back. No questions asked.
The time between issuing a refund, and you getting your money back, can vary depending on your payment method.