Payments & Delivery

• Major credit and debit cards
• PayPal and PayPal Credit
• Google Pay (Only available in Chrome, requires a saved payment method on your Google account)
• Apple Pay (Only available in Safari, requires a saved payment method on your Apple account)

Standard UK Delivery

• Depending on weight and size items are either shipped using Royal Mail, Parcel Force or DX Freight.
• Standard shipping time is 2-3 working days for UK which also includes Saturdays. Royal Mail costs £3.99, Parcel Force £9.50 and DX Freight £13.99.
• If you require faster shipping please choose Next Day Delivery at the checkout. Orders placed on a Next Day Delivery service must be submitted before 2 PM to qualify for delivery the next day. Orders placed after 2 PM will be dispatched the following day and delivered the day after.
• Please note that once an item is posted we have no control over postage times and deliveries can be delayed (see note on delayed deliveries below)
• If you are not at home when the delivery is attempted, the courier/post-person should leave a note for you to rearrange delivery or collection
• You will receive notification by email when your item has been dispatched. This email will contain tracking details if they are available

Please note: Certain products that are made to order may take additional time to deliver. You will be advised of this during checkout and via email.

Shipping to BFPO addresses

BFPO addresses must be entered into the fields in our online order form in a specific format, as shown below, ensuring that the BFPO number is entered into the postcode field:

• Full name: Service Number, Rank, Name
• Address line 1: Company
• Address line 2: leave field blank
• Town/City: Regiment
• County: leave field blank
• Postcode: BFPO ### (e.g.: BFPO 123)
• Country: United Kingdom

Please note that items over 2kg cannot be shipped to BFPO addresses. If you are based in mainland EU country please use this as an alternative address.

Delayed Deliveries

Unfortunately, from time to time, items can be delayed in the post. We are not able to give refunds or send replacements until 15 working days for UK deliveries have passed after the expected delivery date. These are the timescales after which the Royal Mail and Couriers consider an item to be officially lost. See more information about lost UK mail.

From our experience, deliveries are almost always delayed due to the recipient not being at home when the delivery is attempted. The delivery person should normally leave a card but unfortunately this is not always the case. We therefore suggest that before contacting us you check with members of your household and neighbours to see if they have the package or a delivery card. You should also check with your local sorting office/courier depot.